TapTaxi Support

Data & account requests

You can request account deletion, data export (copy of your personal data), or other privacy actions.

1. Send an email from your registered email address to taptaxi.official@gmail.com
2. Use the subject: Data request and specify whether you want delete account or export data.
3. We may request verification to protect your data. We will respond within legal timeframes.

Uninstalling the app does not automatically delete your data from our systems. Please submit a request as above.

Privacy policy for users of the online service “TapTaxi”

1. General provisions

This Privacy Policy for users of the online service “TapTaxi” (hereinafter referred to as the “Policy”) has been developed by the Limited Liability Company “TapTaxi LLC”, (hereinafter referred to as the “Company”, “We”, “Our” in the respective cases), which is the personal data controller within the meaning of the Law of Ukraine “On Personal Data Protection” dated June 01, 2010 No. 2297-VI (hereinafter referred to as the “Law”).

The definitions and abbreviations used in this Policy shall have the meanings given in the Law.

With this Policy, we would like to inform you about what personal data we process and how we process it, as well as the purposes and means of processing and protecting personal data.

This Policy applies to all types of personal data of users of the TapTaxi online service, which we collect and process through the website taptaxi.pro (hereinafter referred to as the “Website”), the TapTaxi mobile application for iOS and Android (hereinafter referred to as the “Mobile Application”), as well as through other sources specified below in this Policy. By using the Website and/or the Mobile Application, as well as when placing an order without registration, you confirm, warrant and declare that you have read and accepted this Policy and, accordingly, agree to our processing of your personal data in accordance with this Policy.

If you do not agree to this Policy and the relevant processing of your personal data, do not use the Website and/or Mobile Application, or otherwise use the TapTaxi online service.

We may amend or otherwise change this Policy from time to time. We may make changes to this Policy without prior notice to you and without your consent, so we recommend that you regularly check this Policy on the Website and/or Mobile Application. If possible, if we have your e-mail address, we may inform you of the relevant changes to this Policy. Your continued use of the Website and/or the Mobile Application after changes to the Policy have been made will mean that you have read and accepted such changes.

2. What personal data we collect and process

We process the personal data that you provide to us both when filling out the registration form on the Website or in the Mobile Application and when further filling out your profile in the account(s), namely: name, e-mail address, telephone number, date of birth, gender, city and certain addresses that you mark as important, photo images, information about the presence of children, car and pets.

We may also additionally process data about your Facebook and Google plus account when you register in the TapTaxi mobile application via Facebook and Google plus. Your account in the TapTaxi mobile application allows you to save personal settings, view previous orders, plan future orders and manage current orders, which in turn allows Us to process this information.

Please note that for the purpose of registering an account, at the first stage of registration, you provide us with only a contact phone number to be used for registration. At this stage, you have the opportunity to familiarize yourself with this Policy and refuse to create an account, use the TapTaxi online service and, accordingly, provide us with other personal data. After you provide us with your phone number, we will have the right to use this number to send you messages (SMS, push notifications) and make calls. In particular, such messages and calls may occur in the event of unsuccessful registration (for example, when you have not completed the registration process) or in order to confirm or clarify certain registration information.

When you place an order via the Website without registering, we only process the following information: phone number, name, location and movement data.

We also process your personal data when you contact Our customer support service or contact Us through other channels (for example, through social media). In particular, We may record communication with You.

By participating in advertising (promotional) campaigns or giveaways, you will also provide Us with your personal data, depending on the official terms and conditions of the respective campaign or giveaways. As a rule, We ask for the following personal data to participate in advertising (promotional) campaigns: first and last name, age, phone number.

In addition, you may send us feedback about the Website and the Mobile Application, share your opinion or ask for help regarding the use of the Website or the Mobile Application and voluntarily provide us with your personal data in such feedback or requests

In the event of an insured event during transportation in accordance with the terms of insurance of your life and health, including accidents, in order to receive insurance indemnity for you and other injured persons, We may request the following personal data from you, which will be transferred by Us to the insurance company: surname, name and patronymic, telephone number, date of birth, passport details, e-mail address, health data (list of injuries, photo/video record of injuries), place, date and time of the insured event

3. Data that we process automatically

We may automatically process certain data, in particular when you use the Website, including: Your IP address, the date and time you used Our services, information about the hardware, software and Internet browser you are using, information about the operating system of your device. We may also collect information about the clicks and web pages that We have shown You.

If you use the Mobile Application, we may also receive data identifying your mobile device, its settings and characteristics, location data, application malfunctions, other system operations, and your advertising identifiers.

When you place an order through the Website, Our system records the means by which you placed the order, from which websites you came to Our Website.

The TapTaxi mobile application, with your consent, may access various services and data of your mobile device, including, but not limited to: phone book (contacts), location and external storage devices (memory cards). In any case, access to the services of Your mobile device is possible only if You provide Your separate unambiguous consent in response to Our push notification.

The above types of information may not always contain personal data (i.e. data that identifies or can identify you). Some of this information may be depersonalized data (i.e. data that does not and cannot identify you).

4. Personal data of other persons that You provide to Us

Using the TapTaxi online service, you can place orders not only for yourself. In particular, you can order a transportation service for any person by providing us with their phone number, name and address.

When ordering a delivery service, you provide us with the personal data of the sender and recipient of the shipment, who may not be you, which will mean that we will receive the following personal data of other persons: address, name and surname, phone number.

In such cases, you are responsible for ensuring that the transfer of the relevant personal data to us is lawful and that the person whose personal data you transfer is aware that you have done so and is familiarized with how we use the personal data received (as set forth in this Policy).

To do so, you must share a link to this Policy with the person whose data you provide to us in advance. By placing an order and providing personal data of another person, You confirm that You have obtained the consent of such person in accordance with the terms of this Policy. In addition, You agree to Our right to require You, under certain circumstances, to confirm the above actions.

5. Information received from third parties and other sources

We may collect certain data about you from a third-party platform (website) if you provide a link to your profile on such platform (website), in particular, when filling out information in your account(s), if you provide your account information in a social network (e.g., Facebook, Google)

In addition, if you visit our pages on social media (Facebook, LinkedIn, X, TikTok, Instagram, etc.) and interact with us in any way, such as posting comments, using “Likes”, etc., the operator of the respective social media platform publishes this information and we have access to it, including information about your profile on such social media.

Information from third-party websites, including when you: leave reviews, ratings, additional information, including in connection with claims or disputes.

Also, in some cases, we may receive information about you from insurance companies (in the event of an insured event), financial service providers (for example, in case of suspected fraud or to clarify payment data) and information from publicly available (open) sources (for example, if it is necessary to conduct an audit in the event of a pre-trial or court proceeding).

6. How we treat personal data of children

We strictly adhere to the protection of children’s personal data. We do not knowingly collect, process, or store personal data from anyone under the age of 18.

The Website and Mobile Apps are not intended for use by persons under the age of 18.

If a parent or legal guardian believes that their child has accessed the Website and/or the Mobile Application and provided personal data, We strongly encourage the parent or legal guardian to contact Us immediately and We will use Our best efforts to delete such personal data immediately.

7. Purposes and legal grounds for processing personal data

We process personal data solely in accordance with applicable law. We process your personal data for the following purposes on the following legal basis (data may be processed on more than one legal basis):

– Placing orders: in order for you to place orders for passenger transportation and/or delivery in the TapTaxi online service and, accordingly, to transfer your personal data to TapTaxi Partners in order for TapTaxi Partners to fulfill the relevant orders (taking measures preceding the conclusion of the transaction, execution of the transaction, legitimate interest).

– Use of the Website: to personalize your experience when you visit the Website using cookies and similar technologies, as well as to offer you relevant information on the Website (legitimate interest, consent of the personal data subject);

– Account on the Website or in the Mobile Application: to enable you to register an account on the Website or in the Mobile Application and, accordingly, to access the TapTaxi online service (conclusion and/or execution of a transaction or taking measures preceding the conclusion of a transaction).

– Using the Mobile Application (via your mobile device): The Mobile Application may access various services and data on Your mobile device, including, but not limited to, Your phone book (contacts), location, and external storage devices (memory cards). Access to the services of Your mobile device is possible only if You provide Your separate unambiguous consent in response to Our push notification. Please note, regarding access to:

● The “Phonebook (Contacts)” section: it is necessary for you to place an order for any other person by providing us with their phone number from your phone book.

● The “Location” section: to ensure the quality of services, in particular, to demonstrate the location of the car that will fulfill your order, as well as if you pressed the SOS button in the TapTaxi Mobile Application.

● The section “Writing to the memory card”: We may write some technical temporary data (cache) related to your order to your phone’s memory card.

– Customer support: to process (consider) your inquiries, requests or complaints, provide a response and further respond to them, as well as to provide you with round-the-clock support of the TapTaxi online service, in particular, to help you with your order, answer related questions (consent of the personal data subject, execution of a transaction, legitimate interest). Please note that conversations with support staff may be monitored in real time or recorded for the purpose of monitoring the quality of service provision and further training of our team. Call recordings are usually stored for a limited period of time in accordance with the purpose of their processing and are deleted automatically, unless We deem it necessary to retain them for a longer period (for example, to investigate cases related to violation of the law). All telephone call recordings will be used in accordance with this Policy.

– Communication with you via social networks: to establish and maintain communication with you, including to provide advice and answer questions (legitimate interest, conclusion and/or execution of a transaction).

– Insurance of your life and health during transportation: We transfer the personal data we receive from you to the insurance company in the event of an insured event for the purpose of insuring your life and health during transportation, as well as to fulfill the requirements of the law, the life and health insurance contract, other contracts, including reinsurance, to exercise the rights granted to the insurance company by law or contract, and to ensure the implementation of tax relations and relations in the areas of accounting, auditing, financial services and assistance services, advertising, marketing and actuarial services.

– Delivery insurance: We transfer your personal data to the insurance company that provides shipment insurance in the event of an insured event as a result of your ordering of the delivery service (if applicable).

– Protection of your life and health during transportation: In order to save your life or health and/or prevent the threat of harm to your life or health during the trip, in particular if you have pressed the SOS button in the TapTaxi mobile application (protection of the vital interests of the personal data subject, legitimate interest).

– Marketing: To send you information, emails with news, surveys, advertising (promotional) materials. Some advertising (promotional) campaigns may include the condition that you consent to the Company’s use of the received contact information for advertising (marketing) purposes without violating the applicable laws of Ukraine. The online service “TapTaxi” provides the possibility of placing and displaying advertising materials within the TapTaxi mobile application, including graphic, text, video and other content (the display of such materials may be carried out taking into account your behavioral characteristics and/or the peculiarities of your interaction with the online service “TapTaxi”).

– Other promotional activities: We may transfer your personal data to third parties in order to offer/provide you with discounts from the existing (current) prices for goods and/or services of such third parties, and/or gifts and/or prizes and/or other incentives, offered and provided by such third parties, as well as to determine the participants/winners of advertising (promotional) campaigns and to receive the reward provided for by the terms of such campaign (legitimate interest of the Company, consent of the personal data subject, execution of the transaction).

– Legal purposes and compliance with legal requirements: To protect against any malicious acts (such as fraud); to detect and/or investigate a crime, in connection with other security considerations; to meet internal and external audit requirements, including information security measures and regular risk assessments of personal data processing; to respond to requests and other legal requirements of regulatory and law enforcement authorities; to prepare a claim or respond to a claim received; to comply with other requirements of the law applicable to us.

– Analytics and statistics: To conduct internal analytical research, develop, test and improve the characteristics and functions of the Website and/or Mobile Application and other Our possible services, as well as to obtain Your feedback about Us and Our services (legitimate interest).

8. Disclosure and transfer of your personal data

Under certain circumstances, we may transfer personal data to personal data processors (...) and/or third parties (...), including foreign parties to relations related to personal data:

– Placing orders: We transfer your personal data to TapTaxi Partners for the purpose of TapTaxi Partners fulfilling your orders. In other cases, at the written or verbal request of a Partner TapTaxi, we may transfer your phone number to a Partner TapTaxi only if we receive your express consent.

– Partners who provide electronic communications services to Us: ...

– External consultants, professional service providers: ...

– Competent public authorities: ...

– Insurance companies: ...

– Protection of your life and health during transportation: ...

– Banks, payment systems and other financial institutions: ...

– Our partners who offer/provide you with discounts and/or gifts and/or prizes and/or other incentives: ...

In the event of a merger, reorganization or similar corporate event ...

Please note that no transfer of your personal data that is based on your consent ...

9. What are your rights to your personal data

According to Article 8 of the Law, you have the right: (... full list from your original text ...)

You have the right to refuse to receive marketing ... taptaxi.official@gmail.com.

10. How you can control your personal data

Users who have created an account(s) ...

Uninstalling the Mobile Application ...

We would like to inform you that in accordance with Article 15 of the Law ...

You may withdraw your consent ...

If you withdraw your consent ...

Please also note that we have the right not to delete personal data ...

Since certain of your personal data is necessary ...

When you contact Us with any request ...

We process requests as quickly as possible ...

11. Personal data storage periods

Your personal data is stored for the period necessary ...

12. Location of personal data

We care about the security of your personal data ...

13. How we protect your personal data

We know that security is important ...

14. How to contact us

Questions, comments and requests regarding this Policy: taptaxi.official@gmail.com

Version effective date: 12.06.2025